AT cancelled the card because the complainant hadn't tagged off three times within two weeks and refused to refund their $100 balance. COVID-19 info. In a statement announcing the new dates, the organizers wrote, "If you need a refund, don't worry, we got you." If you are not the intended recipient, you must not peruse, use, disseminate, distribute or copy this email or attachments. Kind regards Jo Garwood | Auckland Transport 6 Henderson Valley Rd, Henderson, Auckland 0612 Private Bag 92250, Auckland 1142P 09 355 3553 | F 09 355 3550 | [1]www.aucklandtransport.govt.nzWARNING This email may contain information which is CONFIDENTIAL and may be subject to LEGAL PRIVILEGE. Thank you. If you have received this in error, please notify us immediately by return email, facsimile or telephone (call us collect) and delete this email. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days. 3. I'll escalate it if they don't respond as promised by 11 June (20 working days). We know that now more than ever, flexibility is key when you’re planning a trip. View as HTML, Good morning Mr HawkePlease find attached an acknowledgement for information requested from Auckland Transport under the Local Government Official Information and Meetings Act 1987. Click Issue a refund. As far as I know the actual ticket charges are the same as if you paid for paper tickets, Its main advantage is ease of payment and quick passage through transport terminals etc. June 21, 2014, To Auckland Transport The Ombudsman decided that AT had acted unreasonably and recommended that it apologise to the complainant and refund them the full $100. The customer collection form in question clearly provides a category field, yet Auckland Transport has refused to provide the breakdown of customers selecting each option under 17(e) of the LGOIMA. https://www.dropbox.com/s/z2tw4edflx7rot... Download a zip file of all correspondence, Use and costs of AT HOP card on Airbus Express, I have legally paid an infringement by way of set off act but you igonre the payment, Parking Infringements Alexander Street 30 July 2013, Cause of the Recent Electric Trains being grounded, the fix, and what mitigation is being taken to prevent it in the future, Overcharged NiteRider passengers on February 23, 2014, Mill Road/Redoubt Road Corridor: Urbad Design and landscape study Aecom. The Here's how to refund a payment: Click the Activity tab at the top of the page. Please note: if you bought your tickets or paid options anywhere other than directly from Air France (at a travel agency, for example) please contact the point of sale directly to request your refund. July 23, 2016. I am open to further suggestions on ways forward regarding the lack of CRM to actually know what proportion of their customers they are actually responding to around refunds. Get a Hop card at the store for $3 from the gift card rack or the Customer Service counter. AUCKLAND TRANSPORT ACCEPTS NO RESPONSIBILITY FOR CHANGES MADE TO THIS EMAIL OR TO ANY ATTACHMENTS AFTER TRANSMISSION FROM AUCKLAND TRANSPORT. Phone: +64 9 355 3553 or Fax: +64 9 355 3550. REFUND, RETURN & CANCEL By placing an order, you have confirmed that you have read, understood and accepted these following policies. If a refund to a payment card is declined, the buyer will automatically be notified about the decline. Payment Failure). The Auckland Transport call centre is open 24 hours a day, 7 days a week, including public holidays.Kind regards Auckland Transport Private Bag 92250, Auckland 1142 P 09 355 3553 | F 09 355 3550 [1]www.aucklandtransport.govt.nz WARNING This email may contain information which is CONFIDENTIAL and may be subject to LEGAL PRIVILEGE. Go to your profile and click on Manage Cards. This BritRail pass refund request has gone off the rails. - The number of these refund requests that were accepted and processed. AT is responsible for all the region's transport services, from roads and footpaths, to cycling, parking and public transport. There is a $10 charge for the card itself. If you currently do not have a Hop card, please indicate whether you need an Adult, Honored Citizen, Youth Hop card or LIFT. Phone: +64 9 355 3553 or Fax: +64 9 355 3550. I’d say you were there. Press OK. You can buy and reload a Hop card at hundreds of local retailers including supermarkets, pharmacies and convenience stores. Kind regards Jo Garwood | Auckland Transport 6 Henderson Valley Rd, Henderson, Auckland 0612 Private Bag 92250, Auckland 1142P 09 355 3553 | F 09 355 3550 | [1]www.aucklandtransport.govt.nzWARNING This email may contain information which is CONFIDENTIAL and may be subject to LEGAL PRIVILEGE. Phone: +64 9 355 3553 or Fax: +64 9 355 3550. HOP’ card used by commuters on Auckland’s public transport system. If you believe this request is not suitable, you can report it for attention by the site administrators, To Auckland Transport Pay With a Hop Card. AT cancelled the card because the complainant had failed to ‘swipe-off’ the card on three occasions within two weeks, and it refused to refund the $100.00 that remained stored on the card. Tap on the payment you'd like to refund > Issue Refund. May 12, 2014, To Auckland Transport 102K Printed from https://fyi.org.nz/request/1600-responses-to-on-line-at-hop-transaction-refund-requests on March 06, 2021 22:28, Dan Hawke made this Official Information request Nothing in this email designates an information system for the purposes of section 11(a) of the New Zealand Electronic Transaction Act 2002, unless expressly stated otherwise.ReferencesVisible links 1. http://www.aucklandtransport.govt.nz/. Welcome to AT. If you are not the intended recipient, you must not peruse, use, disseminate, distribute or copy this email or attachments. A few things can happen: If a new card was activated with the same card issuer, the refund is normally credited to the new payment card. Thank you. Nothing in this email designates an information system for the purposes of section 11(a) of the New Zealand Electronic Transaction Act 2002, unless expressly stated otherwise.ReferencesVisible links 1. file:///tmp/www.aucklandtransport.govt.nz, Dear CustomerThank you for contacting Auckland Transport about LGOIMA: AT HOP. Therefore, I am asking for a determination as to whether choosing to store the data in a certain way is valid justification to say that the original, categorised information does not exist under 17(e). 42K Download by Alex Harris Nothing in this email designates an information system for the purposes of section 11(a) of the New Zealand Electronic Transaction Act 2002, unless expressly stated otherwise.ReferencesVisible links 1. http://www.aucklandtransport.govt.nz/, CAS 247463 K6F3V7 Final.pdf has a free tool to help card customers receive refunds on their credit or debit cards. AUCKLAND TRANSPORT ACCEPTS NO RESPONSIBILITY FOR CHANGES MADE TO THIS EMAIL OR TO ANY ATTACHMENTS AFTER TRANSMISSION FROM AUCKLAND TRANSPORT. AT cancelled the card because the complainant hadn't tagged off three times within two weeks and refused to refund their $100 balance. View as HTML, Good afternoon Mr Hawke,Please find attached a response from Auckland Transport. If your enquiry cannot be responded to in full within 20 working days, we will inform you of progress and let you know when to expect a final response.If you have an urgent enquiry, please phone our call centre on 09 355 3553. - The number of these refund requests that were declined, and the proportion of these that the customer was informed and if possible, split out by the reasons why the refund was declined. Select Refund. Details provided must match registered card holder details at AT.govt.nz/athop. Enter in the new card number and the name and any passes on the card will automatically transfer to the new Hop card. While our previous 30-day cancellation policy was an industry standard, we listened to our passholders and in a post COVID-19 world, we want to give you greater security to make planning your getaways that much more enjoyable. (By the way, I think it’s time for you to find a new credit card. Firstly, under point 1 you state that reason is "free text", however this is not the case on the form. by Ben Ross If you are not the intended recipient, you must not peruse, use, disseminate, distribute or copy this email or attachments. April 23, 2014, To Auckland Transport Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. This can be done via copenhagencard@woco.dk Once the order is confirmed, customers agree to the following conditions: Tap . but it's not so uncommon in my experience. Nothing in this email designates an information system for the purposes of section 11(a) of the New Zealand Electronic Transaction Act 2002, unless expressly stated otherwise.ReferencesVisible links 1. http://www.aucklandtransport.govt.nz/. Stephen Wilkes asks his travel agent for a BritRail pass refund. by Dan Hawke A complaint was made against Auckland Transport (AT) about its cancellation of a HOP card used, by commuters on Aucklandâs public transport system. However, it is not possible to purchase a return fare using an AT Hop card. I am not satisfied that the reason Auckland Transport has given for not providing information around the reasons that customers requested a refund (Item #1 in my request). If you have received this in error, please notify us immediately by return email, facsimile or telephone (call us collect) and delete this email. by Ben Ross When and how you receive that refund will depend on how you paid for your booking. Register AT HOP card… So although users selected a reason using a drop-down, it's very plausible AT could be recording the reason as Free Text, along with any additional information the user enters into the Further Information box. The HOP card is just an electronic ticket card. The Ombudsman helped change Auckland Transport's HOP card policy and got one of their customers a refund of $100. CAS 277244 D3J8L9 Final.pdf "Initially [Auckland Transport] refused to refund the $4.85 to my Hop card until I registered the card. Thank you. But six months later, there’s no sign of the money. What happens if a refund was sent to a canceled credit card? Select the payment you want to refund. March 02, 2014, To Auckland Transport The card's policy for refunds may be in the information that came with the card as well (if you still have it). I dispute this, as I do not think a decision by Auckland Transport to convert the information on receipt into plain text should be classified as the document not existing. For more information, please visit Auckland Transport. August 07, 2014, To Auckland Transport You can use your AT Hop card to purchase one-way adult fares. All fields in this form are mandatory. November 14, 2013, To Auckland Transport CAS 247463 K6F3V7 Ack.pdf Ombudsman request follows:
Dear OIA Ombudsman,
I recently received a response to my LGOIMA request to Auckland Transport, their request CAS-247463-K6F3V7 my request FYI-Request-1600 (available online in full at https://fyi.org.nz/request/1600 ). To refund a payment from the Square app: Tap the three horizontal lines > Activity. Phone: +64 9 355 3553 or Fax: +64 9 355 3550. 39K Purchase the OMNIA Vatican & Rome Card for only €113 for an adult and €80 for a child and make a huge saving with free entry to Vatican City museums, the breath-taking Sistine Chapel, St Peter’s Basilica Audio Guide, a hop-on, hop-off bus tour and the a trip to the Coliseum & Roman Forum – as well as many more – including travel!. Request a travel voucher or a refund for your ticket View as HTML, Good afternoon Mr Hawke,Please find attached the information requested under the Local Government Official Information and Meetings Act 1987 from Auckland Transport. to Auckland Transport. Although AT had the authority to cancel cards when a customer failed to tag on and off â as defined in the terms of use â most card holders didn't know AT would claim the credit left on the card. This issue mostly affected unregistered cards, with registered cardholders receiving a text message when they forgot to tag off. The credit may take 7 days to post to your credit card account and 2 billing cycles to reflect on your credit card statement. Select the payment. If you have received this in error, please notify us immediately by return email, facsimile or telephone (call us collect) and delete this email. AUCKLAND TRANSPORT ACCEPTS NO RESPONSIBILITY FOR CHANGES MADE TO THIS EMAIL OR TO ANY ATTACHMENTS AFTER TRANSMISSION FROM AUCKLAND TRANSPORT. PAYMENT Paying through credit card (VISA, Master) is available. If you are not the intended recipient, you must not peruse, use, disseminate, distribute or copy this email or attachments. Are you the owner of any commercial copyright on this page? However, I would appreciate it if you do have any applicable feedback around this section. It's fairly common for web sites to record data via a drop-down list but then store the response as 'free text'. 2. Reload in checkout or use the Hop … I would like to seek clarification on some of the information. Download Black/Red card reader.Features:- Easily transfer music, photos, and videos between your mobile phone and PC- Works with microSDHC and Memory Stick Micro- Compatible with USB 2.0 You can check your Hop card balance or check the time remaining on your ticket or pass on the Hop website, using the Hop app or by phone at 1-844-MYHOPCARD (694-6722). . The SanDisk MobileMAte Micro USB Mini Card Reader for microSDHC. by Redoubt Ridge Environmental Action Group Bringing to our customers with the best convenience in payment is also one of our tasks. by Dan Hawke by h noonan Which? Requesting a refund or a travel voucher online is quick and easy, and saves you time. As part of our commitment to quality customer service and satisfaction, ClickBank may approve a Declined Refund. A credit card dispute is typically the last resort for getting a refund. Total number of AT HOP cards which have been blocked or blacklisted by Auckland Transport by reason of "Terms and Conditions Breach" (e.g. The Auckland Transport call centre is open 24 hours a day, 7 days a week, including public holidays.Kind regardsAuckland Transport Private Bag 92250, Auckland 1142 P 09 355 3553 | F 09 355 3550 [1]www.aucklandtransport.govt.nzWARNING This email may contain information which is CONFIDENTIAL and may be subject to LEGAL PRIVILEGE. 2. Determine the refund policy for the establishment where you made the purchase. OPTION #2. Regards,
Dan (Daniel) Hawke. The refund can take up to 30 days to process based on the policy of the issuer. by Grace Haden We can load up to $250 per Hop card. April 17, 2014, To Auckland Transport 90-Day Cancellation. 1. In this case, you will be instructed to issue an alternative form of payment to the buyer to complete the refund, such as cash, check, or gift card credit. July 31, 2014, To Auckland Transport - The number of these refund requests that were accepted and processed. If your return is approved, we will initiate a refund to your credit card (or original method of payment). Download by Arthur Stokes If you paid with a credit or debit card: We will process your refund and credit the card you used to pay for your booking within 24 hours. We will also notify you of the approval or rejection of your refund. - The average duration for a refund request to be responded to. You can view a screenshot of the refund page I am asking about, along with the categories, here: Your reference number is CAS-276749-C5T0M0.Your enquiry will be referred to a member of our customer services team, who will respond to you directly or refer your query to the appropriate business unit.If you have requested feedback, we aim to respond to all correspondence within 20 working days. Please provide me with the following informationrelated to AT HOP Refund Requests in the last six months: - The number of refund requests received by disputing an AT HOP transaction through the AT HOP web site ("Request a Refund" on a registered AT HOP card), and if possible split out by the customer reason selected (Forgot to tag off/Wrong Fare/Another reason). If you have received this in error, please notify us immediately by return email, facsimile or telephone (call us collect) and delete this email. - The number of refund requests received by disputing an AT HOP transaction through the AT HOP web site ("Request a Refund" on a registered AT HOP card), and if possible split out by the customer reason selected (Forgot to tag off/Wrong Fare/Another reason). I have recently noticed that types of requests to your organisation never seem to be responded to, or encounter significant delays. Your enquiry will be referred to a member of our customer services team, who will respond to you directly or refer your query to the appropriate business unit.If you have requested feedback, we aim to respond to all correspondence within 10 working days.If you have an urgent enquiry, please phone our call centre on 09 355 3553. I am writing in request of the following data regarding AT HOP cards as at 31 January 2014. Phone: +64 9 355 3553 or Fax: +64 9 355 3550. Cards without a name printed on it: Click on the participant’s name, then on the left-hand side of the page, select Replace. AUCKLAND TRANSPORT ACCEPTS NO RESPONSIBILITY FOR CHANGES MADE TO THIS EMAIL OR TO ANY ATTACHMENTS AFTER TRANSMISSION FROM AUCKLAND TRANSPORT. Refunds have begun for what could be thousands of Aucklanders who held monthly public transport passes they cannot fully use due to the Covid-19 lockdown. If you have received this in error, please notify us immediately by return email, facsimile or telephone (call us collect) and delete this email. Scroll through your payment history, search for the payment using the receipt or card number, or swipe the card used for the payment. https://www.dropbox.com/s/z2tw4edflx7rot... Secondly, under point 3 are you able to clarify the number of non-duplicate requests (or original requests where there were duplicates) for which the customer did not receive a response, once their request was declined? Once your order is made successfully you will receive an order confirmation email issued by Copenhagen Card. November 13, 2013, To Auckland Transport You will receive a refund for the HOP Money balance on your AT HOP card within 14 days of the surrender of your card. by James Fuller There are 4 people following this request. The big difference: It's offering refunds. Kind regards Jo Garwood | Auckland Transport 6 Henderson Valley Rd, Henderson, Auckland 0612 Private Bag 92250, Auckland 1142P 09 355 3553 | F 09 355 3550 | [1]www.aucklandtransport.govt.nzWARNING This email may contain information which is CONFIDENTIAL and may be subject to LEGAL PRIVILEGE. It can be used toward future purchases on the account it's stored in. We will immediately notify you on the status of your refund after inspecting the item. AUCKLAND TRANSPORT ACCEPTS NO RESPONSIBILITY FOR CHANGES MADE TO THIS EMAIL OR TO ANY ATTACHMENTS AFTER TRANSMISSION FROM AUCKLAND TRANSPORT. If you are not the intended recipient, you must not peruse, use, disseminate, distribute or copy this email or attachments.